Financial Education

FAQs

What are your branch hours?
Visit our “Locations & Hours Page” for the hours, address, and phone number of the USLA nearest you.
How do I reorder checks?
You can reorder checks by calling USLA, visiting a location near you, or by visiting Deluxe.
How do I open an account?
Stop into your local USLA Branch and speak to a new account specialist.
How do I change my address?
Stop by your local USLA Branch to request a change of address form.
What are your savings and loan rates?
Our current rates can be found on our rates page. For more questions about savings or loan products, call USLA.
I am planning on traveling outside the United States, will my ATM or debit card work?
If you are planning on traveling outside of the United States, to ensure the security of your account, we ask that you call your local USLA to let us know. We’ll make sure you can use your ATM or debit card without interruptions during your travels. It’s just one of the many ways we protect our customers from ATM and debit card fraud.

How do I sign up for Telephone Banking?
There is no application to use the Telephone Banking service. Simply dial 888-768-6466 and you will be guided through the process for each account.
I have forgotten my PIN number for the Bank-by-Phone service. How can I get a new one?
You can call your USLA branch or by visiting the USLA branch nearest you and we will reset your pin.

How do I enroll in USLA’s Online Banking and Online Bill Pay?
From our homepage, click “Enroll Now” and have your checking or savings account information ready. You will be directed to our Enrollment form. Fill in all required personal identification and account information without dashes or spaces between numbers.

During the Online Banking registration, the system verifies your customer information with a consumer credit reporting agency for your security and protection. This verification process does not affect your credit report or credit rating. During this verification process, you will be asked several questions to help verify your identity. These questions are based on the information contained in your credit report. Answering these questions further protects you from fraud and identity theft.
I have forgotten my password for Online Banking. How can I get a new one?
After you have entered your correct Access ID and incorrect password, you will be given the option of clicking “Did you forget the password”. A new password will be generated and e-mailed to you. You will be required to change your password after you successfully login. If you become locked out of your account, call USLA to have the password reset for you by a customer service representative.

Will I be able to access all of my accounts using Mobile Banking?
Mobile Banking allows you to access all accounts that you currently view within Online Banking.
Is there a fee for Mobile Banking?
USLA does not charge for our Mobile Banking service. However, message and data rates may apply as your mobile carrier may charge a fee for internet access and/or text messages.
What mobile devices are supported for Mobile Banking?
USLA’s Mobile Banking app is optimized for iPhone and Android mobile devices.
Can someone access my Mobile Banking accounts if I lose my phone?
Because we require a User ID and password, and no information is stored on your mobile device, your information is safe.